Actively engaging.
Proactively listening.
Meaningfully changing.

The RESPONSIVE project aims to enhance the responsiveness of Europe’s social services to input from diverse citizens.

Explore how we see responsiveness in social services

Join us in exploring the concept of responsiveness in social services. Let us know in the comments what responsiveness looks like in your service

Active citizens’ ideas and methods for change

Your contribution matters! We look forward to learning from your unique experience

Project Publications

Citizen experiences of taking part in
co-creation processes 

Executive Summary – Research report 

This report presents the results and the analysis of a qualitative empirical study of citizens’ experiences of taking part in co-creation processes in social services across six European countries (Austria, Denmark, France, Poland, Portugal, and Romania)

Citizen experiences of taking part in
co-creation processes 

Research report 

The report is part of the Horizon Europe research and innovation project ‘Increasing responsiveness to citizen voice in social services across Europe’ (RESPONSIVE) that runs from 2023-2026.

Normative, policy, legal and organisational contexts shaping the responsiveness of social services to citizen participation 

Executive Summary 

The project is framed around the concept of ‘responsiveness’ within social services as a new way of thinking about democracy and co-creation in the context of citizen-government interaction. This concept focuses on changes and concrete actions within social services prompted by learning from citizen perspectives and voices. 


Normative, policy, legal and organisational contexts shaping the responsiveness of social services to citizen participation 

Research report 

This report analyses the existing legal, policy and organisational frameworks in six EU countries (Austria, Denmark, France, Poland, Portugal, Romania) for incorporating the voices of citizens into the development and implementation of personal targeted social services. 

National Events

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Funded by the European Union
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