Actively engaging.
Proactively listening.
Meaningfully changing.

“Responsiveness means creating an environment where people receiving support can actively contribute to shaping services, ensuring that interventions meet their real needs and foster autonomy and positive change in their lives.”

“When you are listened to and understood by those around you, colleagues and staff, you gain more confidence in yourself and courage to do good things for yourself. I believe that with the support of those around us, we can be more optimistic about the future.”

“Taking part in the Advisory Council means having the chance to express your opinion, be listened to, and contribute to decisions made in the center. For me, it was a useful experience because I could speak openly and share ideas. I believe our voice matters, the staff take into account what we say, and this creates a better connection between beneficiaries and those who run the center. My colleagues were interested and involved, and each of them shared what they thought. I would encourage my colleagues to be open and participate actively, to have more confidence in speaking up, and to work together more. I would also like the staff to consult us and involve us in decisions much more often.”

“Our opinions, as people experiencing social services, are part of the decisions made in the center. Through the variety of questions in the questionnaire, I understood better how important it is to talk about what needs to be done and constantly improved in our lives, to bring new ideas for our future, to understand the center’s problems, and to develop ourselves personally.”