Explore how we see responsiveness in social services
Join us in exploring the concept of responsiveness in social services. Let us know in the comments what responsiveness looks like in your service
Active citizens’ ideas and methods for change
Your contribution matters! We look forward to learning from your unique experience
Welcome to the Responsiveness in Social Services Survey!
The survey asks questions about feedback and participation by people who use social services, especially the impact of feedback on services. Your input will help us better understand how social services can be more responsive to the needs and rights of people.
All types of social service staff can take part in the survey: practitioners, managers and directors.
This survey is available in English, German, Spanish, Romanian, and Polish, with more languages coming soon.
This survey runs until 15 February 2025.
Thank you for your time!
Project Publications
Citizen experiences of taking part in
co-creation processes
Executive Summary – Research report
This report presents the results and the analysis of a qualitative empirical study of citizens’ experiences of taking part in co-creation processes in social services across six European countries (Austria, Denmark, France, Poland, Portugal, and Romania)
Citizen experiences of taking part in
co-creation processes
Research report
The report is part of the Horizon Europe research and innovation project ‘Increasing responsiveness to citizen voice in social services across Europe’ (RESPONSIVE) that runs from 2023-2026.
Normative, policy, legal and organisational contexts shaping the responsiveness of social services to citizen participation
Executive Summary
The project is framed around the concept of ‘responsiveness’ within social services as a new way of thinking about democracy and co-creation in the context of citizen-government interaction. This concept focuses on changes and concrete actions within social services prompted by learning from citizen perspectives and voices.
Normative, policy, legal and organisational contexts shaping the responsiveness of social services to citizen participation
Research report
This report analyses the existing legal, policy and organisational frameworks in six EU countries (Austria, Denmark, France, Poland, Portugal, Romania) for incorporating the voices of citizens into the development and implementation of personal targeted social services.
National Events
International Research, Policy and Practice Conference
Bucharest, 22-23 April 2024
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