WP5 will synthesise the data from the four research-based work packages and use a co-creation approach to design and test six innovations (one per country) that support citizens, social services, civil society organisations, local authorities, national governments and European Union bodies to increase the responsiveness of social services to input from citizens using their services.

It is co-led by a university (ISCSP), citizen organisation (A. Retis) and social service (Amadora Municipality) to ensure that innovations are relevant and feasible for both citizens and social services. 

The innovations in the work package will draw on the interdisciplinarity of all previous work packages and incorporate economic assessment (cost-benefit analysis) of proposed solutions. To facilitate change within the social sector, this work package will produce a manual with methodological guidance on the implementation of tested innovations in the social sector along with final recommendations for different target groups.



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