WP5 synthesised the data from the four research-based work packages and used a co-creation approach to design and test six innovations (one per country) that supported citizens, social services, civil society organisations, local authorities, national governments, and European Union bodies in increasing the responsiveness of social services to input from citizens.

The innovations drew on the interdisciplinarity of all previous work packages and incorporated economic assessments (cost-benefit analyses) of the proposed solutions. To facilitate change within the social sector, WP5 produced a manual with methodological guidance on implementing the tested innovations, along with final recommendations for different target groups.